Communication Dispatcher Job Description

Performs highly responsible work in public safety. Communicates, receives and transmits information of both emergency and routine nature. Deploys emergency responders and equipment through-out the assigned region.

Position Details

• Accountability: Reports to Communications Supervisor.
• Equipment: Computers, phone, two way radio, copier, fax machine and various communications equipment.
• Environment: Inside 100%

Daily Duties and Responsibilities

Except as otherwise noted, the following functions are considered essential to the fulfillment of the dispatcher position:

• Efficiently operates, manages and maintains the communications facility and its equipment.
• Demonstrates the ability to monitor and understand messages in a potentially distraction environment.
• Receive, transmit and respond, in an appropriate and timely manner, to information from routine to emergency in nature.
• Possess the ability to recognize and react quickly and appropriately to emergency situations.
• Develops and maintains a thorough knowledge of the geographical area within the dispatch jurisdiction.
• Study and maintain a thorough knowledge of area jurisdiction demarcations and the agencies supporting those jurisdiction demarcation.
• Remain informed of key community contact personnel in the event of major area crisis and is cognizant and knowledgeable of area Emergency Operation Plans.
• The ability to work as a team member, or independently, is essential especially during incidents of uncertain scale and/or duration.
• Monitor, and assist in the maintenance of, the security and well being of all public safety personnel on duty in the dispatch area of responsibility.
• Maintain the security and confidentiality of all records and information within the communications center.
• Maintain effective working relationships with all departments and agencies, both public and private.
• Establish and maintain current phone listings of businesses to include addresses, contact personnel and alarm info.
• Performs all other duties as assigned.

Primary Physical Requirements

• The job requires lifting objects, books, manuals etc. of weights up to 10 pounds.
• The ability to reach at, above and below shoulder level is required on a regular basis.
• The operating of radio equipment, grasping objects, vision and hearing ability (whether assisted or unassisted) as well as typing and data entry skills are essential.
• The job is of sedentary nature but requires the employee to be alert at all times. Dispatchers can stand or sit while maintaining full function of the communications center.
• The environment is a standard office environment to include specialized dispatch desk, enhanced chair, key boards, screen monitors, phones and various accessories common in an office setting.

Education, Training, Skills and Experience Requirements

• HS diploma or GED.
• Ability to read, speak and hear clearly and effectively.
• Successful completion of an eight week, in-house, on the job training program with emphasis on operational knowledge of compute, IMC entry system, SPOTS and all supporting software.
• Key entry skills and typing ability a must.
• Skill in receiving, interpreting and acting upon complex oral and written information essential.
• Familiarity with public safety procedures and operations a must.

Summary of Occupational Exposures

Nothing of significance

Other Considerations and Requirements

Prior to employment candidate must successfully pass both a criminal history check and drug analysis test. This is a physically sedentary position requiring very little physical exertion. However, the work environment can be stressful, particularly during emergency situations. Therefore, every employee is required to be in, and maintain, sound physical and mental condition. The employee is typically able to sit, stand and walk as needed.

Please Note: This position is exempt from the Employee Polygraph Protection Act.

EOE